The Service Desk is the gateway to the IT Services department. The IT Service Desk staff are familiar with all services and their “operating conditions”.

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Zach began writing for CNET in November, 2021 after writing for a broadcast news station in his hometown, Cincinnati, for five years. You can usually find him reading and drinking coffee or ...

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Looking ahead, the use of AI in service desk management is going to play a large part in IT support delivery. It's not just a nice-to-have anymore – it's becoming essential for staying ahead in ...

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Once displayed, search results can be narrowed by limiting them to a specific knowledge base, category or tag. Recent Enterprise Service Desk Announcements about planned maintenance and service ...

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