HCLTech, a leading global technology company, today announced the expansion of its strategic partnership with Microsoft to transform customer service experiences with generative AI and cloud-based ...

The media and entertainment industry is fiercely competitive, but Microsoft is at the forefront of empowering organisations ...

Customer Relationship Management (CRM) platforms have become entirely different platforms, with AI being the core of ...

Customer portals are no longer just an add-on they have become a vital part of modern business operations These platforms enable organizations to foster stronger connections with their customers while ...

Along with the AI feature, it raised prices for everyone who uses the service, called Microsoft 365, in those countries.

British tennis star Katie Boulter has announced her engagement to Australian ace Alex de Minaur. Boulter, 28, has been with 25-year-old De Minaur for more than four years and on Monday morning ...

In the first clip, Howard is seen holding Luciani’s hand as she’s wearing an engagement ring. In addition to announcing their engagement, this post also marks the announcement of the couple ...

Previously, they needed separate bots for each language, making things complicated and slowing down deployments. Now, with multilingual voice agents, the retailer can handle all customer calls using ...

retention. The premium placed on first-party data reflects not just its growing utility in media planning, but its value in shaping engagement strategies and personalisation. But what’s the state of ...

Neowin reports that tech giant Microsoft will be shaking up the user interface of its Microsoft 365 app early next year. In addition, the app will be getting a new icon and a small name change ...