The contact center is no longer just a hub for customer service; it’s becoming the heartbeat of customer experience strategy. As we approach 2025, rapid advancements in technology and shifting ...
Jason LaCroix felt privileged to work from home, especially as a father to two young children. He needed flexibility when his son, then 6, suffered a brain ...
The new centre will be run jointly by the Government Communication Headquarters (GCHQ) in Cheltenham Pic GCHQ/Crown Copyright Problem-solvers and tech enthu ...