The company’s strategy includes putting a customer-centric lens on operations and investing in methods that can drive ...

AI is shaping social media as a tool for brand discovery and customer engagement. Brands should prepare for new opportunities ...

Rising prices will spark a 25% decline in brand loyalty in 2025, according to Forrester analysts. This prediction comes just ...

Industry leaders agree that AI has become a crucial part of the automotive industry, but its potential has yet to be fully ...

As a business owner, it is your job to ensure that the correct sales system is in place for your team to follow.

As the new year begins, CX leaders are setting resolutions to ensure their organisations thrive in 2025.And at a time when customer expectations are both high and uncompromising, some previously ...

Find out more about two customer journey tactics for the energy sector, don't miss it. Read now our corporate blog.

We’ve all been crept out by brands following us around the internet. We are almost resigned to our personal data being used ...

With over 12 years of diverse experience in engineering design, product development, and quality management, Vikrant Rayate ...

Sherifat Mohammed is the Founder/Lead Designer of BOZ jewellery. BOZ is more than a venture, it is a heartfelt tribute and a ...

The year 2025 will be transformative for real estate. Rising personal home insurance rates, fueled by escalating claims costs ...

Though it’s still early in industry’s digital transformation journey, real world applications show how manufacturers are ...