Rising prices will spark a 25% decline in brand loyalty in 2025, according to Forrester analysts. This prediction comes just ...

Find out more about two customer journey tactics for the energy sector, don't miss it. Read now our corporate blog.

The company’s strategy includes putting a customer-centric lens on operations and investing in methods that can drive ...

The year 2025 will be transformative for real estate. Rising personal home insurance rates, fueled by escalating claims costs ...

As a business owner, it is your job to ensure that the correct sales system is in place for your team to follow.

Founder & CTO, TheyDo Sarah, a software engineer, is scrolling LinkedIn when a vibrant job post catches her eye. It tells a ...

Industry leaders agree that AI has become a crucial part of the automotive industry, but its potential has yet to be fully ...

AI is shaping social media as a tool for brand discovery and customer engagement. Brands should prepare for new opportunities ...

At just 23, Mark Zuckerberg revolutionized the way we connect, building a social media empire that would change the world.

Good customer experience creates value for people. I think there are four key components to creating value: people, process, products, and technology. When you understand your customer’s needs ...

As the new year begins, CX leaders are setting resolutions to ensure their organisations thrive in 2025.And at a time when customer expectations are both high and uncompromising, some previously ...

By making it easier to spot and fix functionality issues with AI, e-commerce owners have the freedom to experiment with the UX safely and ensure that the changes they make are implemented bug-free.