Winning cities in the 2024 Digital Cities Survey are not only modernizing their IT infrastructure — they're investing in digital equity programs, upgrading resident-facing services and prioritizing ...

Winning cities in the 2024 Digital Cities Survey are not only modernizing their IT infrastructure — they're investing in digital equity programs, upgrading resident-facing services and prioritizing ...

Training is time-intensive, and hiring skilled professionals is costly ... As these technologies evolve, they promise to ...

We have also set up training facilities and a new demo centre at our Gauteng offices ... We have a walk-in warranty centre ...

The organization has embarked on an ambitious four-year strategic plan focused on elevating customer experience and ...

An IVR self-service system improves customer experience and agent productivity while reducing costs ... The next two call center software features are not coaching specific, but play a big role in ...

You might think that building a loyal customer base in the cleaning industry is all about offering the best services or lowest prices, but there's a deeper secret to uncover.

By planning for early reach-back support, companies can reduce the risks associated with an influx of new customers.

New Directions College, Reading's adult community college, has formed a partnership with Cedar Court, one of the council's sheltered housing schemes ...

Understanding customer sentiment is important to businesses, as customer satisfaction, loyalty, and overall view of the brand all depend on it.

Scott County Auditor Kerri Tompkins is emphasizing her experience in conducting elections the past three years in a run for a ...

Sponsored by Slim Chicken The fast-casual restaurant market is being pushed harder than ever by consumer demands from health ...