But Ms Kitheka argued that Safaricom did not make any real effort to redeploy her as recommended by her doctors. In July 2023, the Employment and Labour Relations Court awarded former Safaricom ...

With over 17 million customers, you would expect that the person heading the Safaricom Call ... houses more than 700 customer care staff. As we move, Pauline stops to chat with the unengaged ...

Safaricom wants insurers with fraud detection systems and processes to ensure genuine claims processing and also offer a paperless claims submission channel that will allow the customer or ...

The battle for control of M-Pesa backed unit trusts has escalated after a Safaricom partner and investment ... instability resulting in numerous customer complaints and we could not allow further ...

Live chat is a tool that’s used to offer synchronized online chat support to website visitors via messaging. The software that facilitates these interactions is commonly referred to as live chat ...

Tata Play customers who need customer care help can get the support they need with the numbers and email IDs on this page. If you are a Tata Play customer, be sure of an uninterrupted service with ...

Jio offers some of the best prepaid recharge plans and high-speed mobile data. If you are looking to switch to Jio, browse this page for the latest Jio plans and packs. Also find here all necessary ...

The High Court has absolved mobile service provider Safaricom from blame in an online identity theft case. Boniface Wangai Wachira sued the telco over claims that his national identification card ...

Following the publication on 29 October of an investigation that exposed Safaricom’s involvement in widespread surveillance, the major Kenyan telecommunications operator is moving heaven and earth to ...

Safaricom PLC has announced revised M-PESA transaction fees for 2025. These changes aim to simplify pricing and enhance user experience.