As a Shopify store owner, you’re aware that the heartbeat of your business is customer service. But have you considered the lasting impact of bad customer support? It’s a silent storm that can erode ...

“They start talking about a new employee that starts tomorrow and I’m like, ‘Hello?’” Tran recounted.

When making a seemingly simple transaction through a banking app, one would expect a smooth and hassle-free process. However, as we recently discovered with the I&M ...

Calling Verizon or many other large American companies most often means spending hours trying to get help from people who ...

In 2025, there’s also no excuse for the disconnect between a retailer’s website and its physical stores. Customers want to ...

The Walmart worker replied: “I have forwarded and documented this incident to my team. They will be trying their best to make ...

When working with clients, I gather tremendous insights from front-line employees who provide stories of customers who were wowed.

74% of Americans say they’ve had product or service problem in the past year. … The incidence of problems has more than doubled since 1976.” Bad customer service, NPR says, results from ...

SBI is the banking lifeline for one in every three Indians. With that kind of customer base, it isn’t easy to keep every ...