IVA can do a lot more — but will it make a difference? Learn everything you need to know about IVA vs IVR to make an informed ...

Effective call center management relies on addressing inefficiencies — IVR analytics provide what you need to do that and ...

AltiGen Communications Inc (ATGN) reports its highest quarterly revenue in over a decade, driven by strategic partnerships ...

Connecting decision makers to a dynamic network of information, people and ideas, Bloomberg quickly and accurately delivers business and financial information, news and insight around the world ...