If you've always dreamed of having a remote job and feel like you'd be open or qualified for positions in air travel, yo ...

A few weeks ago, a Filipino BPO worker sparked a heated discussion on Reddit with a chilling prediction: "I keep saying this.

Spending long wait times on the phone and playing transfer tag can feel like the seventh layer of hell. Additionally, having ...

The Solution Center gives you the tools and information you need to register, pay your bill or apply for financial aid allowing you to stay focused on being a student.

On Wednesday, OpenAI launched a 1-800-CHATGPT (1-800-242-8478) telephone number that anyone in the US can call to talk to ChatGPT via voice chat for up to 15 minutes for free. The company also ...

New customer service bots, dubbed “conversational agents," are like superheroes, swooping in with personalized, eerily human-like responses.

Imagine a large retailer with a contact center that supports customers who speak multiple languages. Previously, they needed separate bots for each language, making things complicated and slowing down ...