Inbound call centers are a common and essential part of customer support. They provide agents with the tools and environment to assist customers by answering incoming calls and addressing their ...

The global ecommerce landscape is thriving. Retail sales are contributing to this. They are set to reach $7.4 trillion by ...

Some of the most used contact center reports include those related to agent activity, service level agreements (SLAs), call details, queue activity, and inbound call summary reports. Contact or call ...

For more than two decades, CallTek, an international white-label support company for technology operators and service ...

So, let’s take a look at what call center QA is, why it matters, and how you can get it right—whether it's for your outbound or inbound call center. What is call center quality assurance (QA)? First ...

Call center technology means a set of hardware and software that facilitates the daily calling activities of outbound and inbound call centers. In other words, it’s an integration encompassing ...

I write about the economics of AI. Working in a call center is no walk in the park. Agents deal with a constant influx of calls, often from frustrated or distressed customers, while juggling the ...

call collect capabilities and routing without any technical or regulatory constraints. Manage your presence worldwide with extended coverage in more than 160 countries and territories, and choose ...