On Monday Jan. 6, EarthLink, will host a free career training day at its call center in Wise, Virginia. The event is ...

Call center QA involves providing effective coaching and the right tools to help agents do their jobs. This means they’re better placed to handle customer issues quickly and effectively—resolving them ...

If you'd like to speak to someone now, please call (800) 574 5290 If you want your call center agents to deliver the best possible customer experience, they need training, coaching, and support. One ...

“We will never meet the family that will call 911 because their baby wasn’t breathing, but this center will have provided the training to revive that child. “Police officers will go home at ...

This can help reduce training time and ensure that agents ... What are the advantages of using free call center software for small businesses? Free call center software can be a cost-effective ...

Natural language IVR can boost the agent and customer experience, but it comes at a cost. Here’s how to know if it's right ...

BIR Training Center is a private institution of higher education founded in 1993. Since its inception, BIR has been expanding its educational programs in various academic and occupational fields.

Meetings will be held from 5:00 p.m. to 7:30 p.m. each Sunday at Community Harvest Church of God in Somerset. Cost: $20 for ...

If Cosmos plays out as the company is intending, it could be a launch-pad for rocketing Nvidia’s robotics and autonomous ...

Want to swim faster next season? The off-season is the perfect time to build your swim technique with endurance, speed and drill sets. Here’s a downloadable training plan to keep you focussed and on ...