Imagine a large retailer with a contact center that supports customers who speak multiple languages. Previously, they needed separate bots for each language, making things complicated and slowing down ...

In addition, Microsoft will demonstrate at NRF how agents in Dynamics 365 ERP system solutions autonomously manage workflows and orchestrate processes across various domains, including customer ...

Discover up-to-the-minute metrics and key performance indicators (KPIs) on a customizable dashboard and data platform to better inform business-critical decisions for contact center management.

The “right” omnichannel contact center helps you create and track customer journeys. Here’s a quick guide to help you decide between them. Imagine giving your team the ability to see all the ...

This has brought many benefits to businesses and their customers, but it can make contact center reporting more of a challenge. It’s trickier, after all, to track agent performance, customer ...

Persistent Link: https://ieeexplore.ieee.org/servlet/opac?punumber=6979 ...

Molecular dynamics is a method that uses Newton’s equations of motion to computationally simulate the time evolution of a set of interacting atoms. Such techniques are dependent on a description ...

Americas, a leading global software provider of accounting, HR and payroll solutions, today announced strategic product enhancements to its IRIS Firm Management (IFM) ...

Microsoft 365 is the industry standard for students, educators, and in a wide range of professions. As its name suggests, many need to use Microsoft's app suite 365 days of the year. Deals on ...