Al Ahli Bank of Kuwait (ABK) has launched the “Virtual Customer Service Representative,” the first service of its kind in ...

One of the easiest ways to speak to someone at Lufthansa is by calling their customer service phone numbers. These numbers ...

Kaitlyn Banken is now helping protect homes, vehicles, and lives as a Customer Service Representative at The Insurance Office ...

The payments software company has artificial intelligence delivering efficiencies in several areas of its business, CEO Tom ...

Call routing: Callbots can send calls to the appropriate department or live CSR, streamlining operations and reducing wasted ...

L.A. tech entrepreneur Mike Johns posted a video of his call to a customer service rep as his self-driving Waymo car kept ...

The annual report by the agency’s national taxpayer advocate also flagged ongoing problems with the troubled Employee ...

The ability to view chat history with Amazon customer service adds an additional layer of convenience and transparency for ...

Lynn Keillor’s landline telephone — her only phone — went dead on Dec. 4. She’s gone round and round with CenturyLink since, getting several reassurances her service would soon return. It hasn’t. “I ...

The unprecedented rise of generative AI, the growth of AI agents, and the need to apply digital and human skills demonstrate ...