It's no secret that poor customer service can lead to disastrous experiences, affecting both individuals and businesses ...

Break down content silos and boost efficiency with an omnichannel content strategy that ensures consistency and elevates customer experience.

The organization has embarked on an ambitious four-year strategic plan focused on elevating customer experience and ...

Training is time-intensive, and hiring skilled professionals is costly ... As these technologies evolve, they promise to ...

Since enhancing its customer experience via its backend transformation, Interflora Australia has seen an up to 20 percent ...

By planning for early reach-back support, companies can reduce the risks associated with an influx of new customers.

An IVR self-service system improves customer experience and agent productivity while reducing costs ... The next two call center software features are not coaching specific, but play a big role in ...

From extended warranties, insurance products and paint protection to stylish accessories and interior upgrades, VAPs offer ...

Understanding customer sentiment is important to businesses, as customer satisfaction, loyalty, and overall view of the brand all depend on it.

Winning cities in the 2024 Digital Cities Survey are not only modernizing their IT infrastructure — they're investing in digital equity programs, upgrading resident-facing services and prioritizing ...

This is an interview with Mark London, President of Verity IT. Mark, can you tell us a bit about yourself and your journey to ...