How to Pick the Right Omnichannel Contact Center
The “right” omnichannel contact center helps you create and track customer journeys. Here’s a quick guide to help you decide ...
Five9 Inc. (NASDAQ:FIVN): Redefining Customer Engagement with AI-Powered Cloud Contact Center Solutions
We recently compiled a list of the 12 Best Artificial Intelligence Stocks Under $50 According to Analysts. In this article, ...
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HCLTech and Microsoft Expand Strategic Partnership to Help Transform Contact Centers With Generative AI and Cloud-Based Solutions
HCLTech, a leading global technology company, today announced the expansion of its strategic partnership with Microsoft to transform customer service experiences with generative AI and cloud-based ...
CRN2y
Zoom Intros First Native Cloud Contact Center Product Following Terminated Five9 Deal
Zoom Video Communications is rolling out its first homegrown cloud contact center offering ... of business solutions, including Zoom Video, Zoom Phone, and live events platform OnZoom.
AWS wants to make your call center interactions less painful
Slowly but surely, Amazon's AWS cloud computing unit has become a major player in the call/contact center space with its Amazon Connect cloud-based (and ...
Analytics Insight8h
Google Cloud and Mercedes-Benz Partnership for AI-Driven Customer Experiences
Google Cloud has expanded its partnership with Mercedes-Benz to enhance the customer experience by integrating AI technologies. This partnership utilizes Google ...
Fierce Healthcare5d
Innovaccer clinches $275M series F funding to build out AI, cloud capabilities
Health tech company Innovaccer secured a $275 million series F funding round to invest in artificial intelligence with the ...
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Innovaccer Secures $275M in Series F to Scale its Healthcare Intelligence Cloud
Innovaccer Inc., a leading healthcare AI company, today announced a $275M Series F funding round. The round was a combination of primary and secondary, and includes participation from B Capital Group, ...