As call centers ride the AI wave across the globe, human call center agents are wondering if AI will replace them or not.

How Much Does a Customer Service Representative Make? Customer Service Representatives made a median salary of $37,780 in 2022. The best-paid 25% made $47,010 that year, while the lowest-paid 25% ...

How can you be certain that all your customer service agents are meeting the necessary standards? And if they’re not, what are you going to do about it? That’s where call center quality assurance ...

Thankfully, some banks make it easy to call or message the customer service center at any time of the day. Here's a list of banks that offer 24/7 customer support, and some of these institutions ...

Read the report As we enter this new era of AI-fueled customer service, we’re proud to announce that Microsoft has been named a Leader in the 2024 Gartner Magic Quadrant* for CRM Customer Engagement ...

By hiring a receptionist service, you free up your agents to focus solely on providing quality customer support. While both live and virtual receptionists are real people, it’s worth knowing the ...

CHARLOTTE, NC – The Charlotte Area Transit System (CATS) is announcing the holiday office schedule and service impacts for Christmas and New Year’s Day. Christmas Schedule: Call Center, Lost and Found ...

“No, what’s worrying me is that the bot seemed to have offered a customer service experience that was above and beyond what he was used to,” a third viewer said, clearly appalled ...

RPA is deployed in many IT settings and is ideally suited for contact centers, which are intensely customer service-focused ... and helps you get call center queuing times down during peak hours.

How to Find a Good Wake Up Call Service +5 Alternatives ... informed from the start of their day. A paid service tends to provide better customer support as well. This is ideal for those who ...