As call centers ride the AI wave across the globe, human call center agents are wondering if AI will replace them or not.

AI is not here to replace call center agents but to complement their work and improve the customer experience. By adopting a ...

The global ecommerce landscape is thriving. Retail sales are contributing to this. They are set to reach $7.4 trillion by ...

Strap in and read on. What is an AI call center? An artificial intelligence call center is like your regular customer service center, but with a technological twist. AI-based call center services make ...

omnichannel call centers can do a lot more than just placing and receiving calls. This makes them a more complete customer service solution rather than a mere call center. One of the main reasons ...

How can you be certain that all your customer service agents are meeting the necessary standards? And if they’re not, what are you going to do about it? That’s where call center quality assurance ...

Leading call-tracking platform offers customers the ability to sign up for proactive monitoring and compliance threat/fine mitigation MILLERSVILLE, Md. – January 7, 2025 - CallTrackingMetrics, a ...