5 Types of Call Centers to Attract and Serve Your Customers Your email has been sent Discover how you can leverage different types of call centers to improve customer support and enhance operations.

AI in call centers isn't just the future — it's now. Learn how it's shaping customer interactions with predictive and conversational tech. AI and machine learning are coming of age, and 2025 is ...

The Ceylon Electricity Board (CEB) has strongly refuted recent claims regarding the revision of electricity tariffs. Addressing the controversy, the CEB clarified its position on a proposal submitted ...

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Former Power and Energy Minister Kanchana Wijesekera yesterday (27) said that the government trade union at the Ceylon Electricity Board (CEB) couldn’t under any circumstances demand a Christmas bonus ...

It's still too close to call the House, but Republicans are expecting to pair their White House win with control of Congress and a conservative Supreme Court. The Left, Right, and Center team ...

Call center representatives use CRM software specifically designed for contact or help centers. These platforms host all customer information, including contact information, interaction history ...

He says his volume of calls has increased under the AI’s watch. At his previous call center job, without an AI program, he answered at most 30 calls per eight-hour shift. Now, he gets through that ...

Did it work, and how did leaders know? Motorola Solutions says roughly 60% of 911 call centers in the US use its call-handling software. It's transitioning existing Vesta 911 users to its new ...

The President and The First Lady deliver remarks at an event to commemorate World AIDS day with survivors, their families, and advocates and discuss the Administration’s historic work to advance ...