A call center is a centralized department designed to handle phone calls from current and potential customers. Call centers can be inbound call centers and/or outbound call centers and be located ...

For many businesses, contact centers operate as the hub of their customer communications. Call center agents take inbound calls from people who need help, working to improve customer experiences as ...

A RingCentral sales advisor will contact you within 24 hours Whether you’re fielding queries from people seeking support or proactively reaching out to fuel customer engagement, it’s crucial to handle ...

Running a successful business is no walk in the park. This is especially true today. In the face of ever-changing business administration tools, marketing tactics, and employee expectations, you’ve ...

AI is all the rage. But what are some examples of how you can use AI for customer service to transform your business? Consumers are becoming more familiar with—and dependent on—apps and artificial ...

Factor in dynamic marketplace changes, and artificial intelligence or AI virtual assistants might just become the key to how companies operate in the modern business environment. But how, exactly, ...

Businesses today are spoiled for choice when it comes to choosing channels for sales outreach, customer service, or even internal communication. There’s email, chat, and social media, each of which ...

For small businesses, attracting new customers with a limited budget can be… tricky. Every penny spent on marketing must be worth it, and you need to know that you’ll get a return on your investment.

Businesses have a common currency always in use—time. That's why every minute must result in productive work. With professionals wanting to get their job done faster, there's no room for lull time, ...

Customer satisfaction is at an all-time low, and many companies are struggling to justify rising prices without adding value, according to the Wall Street Journal. The key to making your company more ...

If you’re reading this article, we’re guessing that, for some reason or other, you’re checking out Skype alternatives for your business. There are plenty of reasons why Skype might not be for you, and ...