Organizational success starts with being able to measure the right customer experience (CX) metrics. Identifying where and ...

Recent investments in contact center AI are reshaping the industry with better response times, issue resolution and enhanced customer service experiences.

Breaking down how Trump might impact Apple, semiconductors, and ecommerce should he be elected and implement the tariffs he’s proposed.

As businesses customize their offerings using data, customers are becoming more concerned about the management and security ...

Data democratization is reshaping businesses, making data accessible to all employees and enhancing decision-making across organizations.

Do you need to improve agent performance at your contact center? Here’s 6 ways AI tools can boost agent productivity, improving customer satisfaction in turn.

Embrace composable technology to keep pace with change, improve how your team works and create seamless customer interactions ...

Saul Marquez, CEO and founder of Outcomes Rocket, a specialty healthcare and wellness marketing and communications agency, ...

Synthetic reality is transforming how we create media and train our workforce, paving the way for innovation. But don’t ...

A strong customer experience strategy bridges the gap between leadership and employees and aligns everyone around the goal of delighting customers.

A peek inside OpenAI's books shows a company losing money fast and coming up with novel profitability calculations. Is it ...

AI ethics crisis. AI is not just a technology issue but an ethics crisis, driven by a culture of manipulation, greed and deceit in Big Tech. Growth at all costs. The relentless pursuit of growth fuels ...