Video teleconferencing, also known as video conferencing, is a relatively new alternative to attending meetings in person—and it’s gaining popularity fast. More and more businesses are using video ...

For many businesses, contact centers operate as the hub of their customer communications. Call center agents take inbound calls from people who need help, working to improve customer experiences as ...

Running a successful business is no walk in the park. This is especially true today. In the face of ever-changing business administration tools, marketing tactics, and employee expectations, you’ve ...

A call center is a centralized department designed to handle phone calls from current and potential customers. Call centers can be inbound call centers and/or outbound call centers and be located ...

A RingCentral sales advisor will contact you within 24 hours It’s pretty common in a call center setting for calls to start pouring in at the same time due to seasonality, issues with software ...

AI is all the rage. But what are some examples of how you can use AI for customer service to transform your business? Consumers are becoming more familiar with—and dependent on—apps and artificial ...

Factor in dynamic marketplace changes, and artificial intelligence or AI virtual assistants might just become the key to how companies operate in the modern business environment. But how, exactly, ...

At the heart of every successful customer-facing business is contact center software that makes delivering exceptional customer service look effortless. Embrace technology, enable remote working, cut ...

If you’re reading this article, we’re guessing that, for some reason or other, you’re checking out Skype alternatives for your business. There are plenty of reasons why Skype might not be for you, and ...

A RingCentral sales advisor will contact you within 24 hours Whether you’re fielding queries from people seeking support or proactively reaching out to fuel customer engagement, it’s crucial to handle ...

Businesses today are spoiled for choice when it comes to choosing channels for sales outreach, customer service, or even internal communication. There’s email, chat, and social media, each of which ...