Smart IVR represents the next generation of interactive voice response systems. Learn what it can do for your customers and ...

From misrouted calls to abandoned inquiries, these red flags let you know when it's time to upgrade to multi level IVR.

Nandipati was a leader for healthcare technology companies, particularly known for developing IVR systems; he is among the ...

SAN FRANCISCO – SuperDial, a voice AI company that automates calls for health care organizations, has acquired MajorBoost, a fellow innovator that has developed an AI-powered system to automate the ...

From advanced analytics to IVR, the software makes light work out ... To help, we’ve ranked and reviewed the top call center phone systems below. Below are the top providers we recommend ...

Understanding the growing imperative of machine learning in voice self-service ...