With enough agency, AI agents have the power to replicate the dynamic environment of a physical store within the digital ...

In "Personalized: Customer Strategy in the Age of AI," Mark Abraham and David Edelman emphasize that in today’s ...

Delivering a smooth and frictionless post-purchase experience should be a top priority for every retailer. According to PwC, ...

Plc, has emerged among the top five banks, in various survey segmentations, in the KPMG 2024 West Africa Banking Industry ...

Topics include how retailers create value for the producer and the end user, the financial and marketing strategies that underlie retailing formats, target marketing decisions, merchandise management, ...

Users can operate faster and more efficiently, modernize inventory management and create better customer experiences ...

The retail industry has long been at the forefront of technological innovation, constantly seeking new ways to enhance the ...

From personalized shopping to streamlined inventory management, AI is revolutionizing the retail ... customer behavior and suggest relevant products enhancing the shopping experience ...

Midas, Supre, and Sage & Clare have ranked the highest for Customer Service Experience in the Online CX Index.

COMPLAINT resolution remains the weakest pillar of customer experience in Nigeria’s retail banking sector, according to ...

Satish Krishnamurthy is an innovative technology architect with over 5 years of expertise in retail technology and AI implementation.