Most people will be able to think of a time when they experienced poor customer service. Examples include having to wait in a long queue, receiving the wrong meal in a restaurant and being served ...

Professor Margaret Griffiths: Is there anything more annoying than when you've been promised a service only to end up ... If your network coverage is poor, then you should contact your network ...

Have you vowed never to go back to a company because of their unsatisfactory customer service? Ryanair has come under pressure from customers after cancelling flights, and train operators ...

Calling Verizon or many other large American companies most often means spending hours trying to get help from people who ...

Too often the arrival of the healthcare bill, often sent by snail mail weeks or months after the service was provided, marks ...

Companies say we're important to them - it's time to show us they mean it and put customers first. Our latest research has found energy and broadband customers lost an estimated £298m and 27.3 million ...

In 2025, there’s also no excuse for the disconnect between a retailer’s website and its physical stores. Customers want to ...

Bad in-store experiences cost the UK high ... revealing her frustrations in a piece titled "Gen Z are terrible at customer ...