Most people will be able to think of a time when they experienced poor customer service. Examples include having to wait in a long queue, receiving the wrong meal in a restaurant and being served ...

Professor Margaret Griffiths: Is there anything more annoying than when you've been promised a service only to end up ... If your network coverage is poor, then you should contact your network ...

Calling Verizon or many other large American companies most often means spending hours trying to get help from people who ...

Have you vowed never to go back to a company because of their unsatisfactory customer service? Ryanair has come under pressure from customers after cancelling flights, and train operators ...

Too often the arrival of the healthcare bill, often sent by snail mail weeks or months after the service was provided, marks ...

In 2025, there’s also no excuse for the disconnect between a retailer’s website and its physical stores. Customers want to ...

Companies say we're important to them - it's time to show us they mean it and put customers first. Our latest research has found energy and broadband customers lost an estimated £298m and 27.3 million ...

Ministers have asked the tax authorities to consult banks, retailers and energy firms about how to make their customer ...

I was ready to put the VW situation in the box I would label "classic European customer service." I can't count the times that I've marveled at how breathtakingly bad it can be in every sector of ...

Sir Jim remarked, “That is one of the reasons why our customer service levels have been below ... suggesting that it gave a poor impression of customer care. In response, Ms Lloyd said the ...