Does your company frequently interact with your customers? If so, you may find it daunting to handle every customer interaction. Some people prefer live chat, while others like email, and still ...

Organizational success starts with being able to measure the right customer experience (CX) metrics. Identifying where and ...

# A Bahamian entrepreneur yesterday said he has launched a customer relationship management platform targeting especially micro, small and medium-sized businesses in the Bahamian market.

Then they had a manager go up to the original customer to shake his hand and thank him for the feedback. That all happened in seven minutes. That's the kind of customer experience I would love to ...

From the common type of customer employees hate, to the popular items they can’t stand when people bring to the tills. Whilst they find it annoying never having any bags at the till, they also ...

Learn more about how to set up a high performing customer loyalty program that will have you doing repeat business in no time.

Rocketlane has launched the next generation of its Customer Portal functionality. Rocketlane’s Customer Portal 2.0 is ...

A MAJOR supermarket has launched self-service returns kiosks in a first-of-its-kind trial. Asda has unveiled the stations at ...

Learn how this Pennsylvania company aims to raise awareness about native plants while building up the industry through ...

“I’m holding an illustrated book of cheeses,” says a delighted Tomoyo Ozumi, a customer at a growing kind of bookshop in ...

Some of our top picks for life insurance include Northwestern Mutual, Amica, Guardian, Ladder and State Farm, among others.

New research from regulator Ofcom has ranked parcel delivery firms when it comes to customer service, with the best and worst ...