Smart IVR represents the next generation of interactive voice response systems. Learn what it can do for your customers and ...

From misrouted calls to abandoned inquiries, these red flags let you know when it's time to upgrade to multi level IVR.

A Bengaluru software engineer lost Rs 1.2 crore in courier scam: Know how the scam unfolded and how to protect yourself from ...

A Bengaluru woman lost over Rs 1.2 crore to fraudsters in a digital arrest scam, draining her savings and forcing her to take ...

These modern call center innovations include VoIP, CRM, IVR, Screen Pop, and many others. A VoIP (Voice over Internet Protocol) system is a call center technology that lets you place calls online ...

Dedicated call center software offers all the trappings ... From advanced analytics to IVR, the software makes light work out of managing calls, leaving agents with more time to tend to customer ...

Interactive Voice Response (IVR) systems are deployed at call centers worldwide to automatically interface with customers without the need for a dedicated call receptionist.