In the pharmaceutical industry, improving the customer experience has become the goal, but it's time to look at it in a new ...

We’re here to assist you in doing the same with your quarterly customer service goals. Not only do quarterly goals inch your company closer to achieving your core mission, but they give your ...

Consumers in Indian metro cities who contribute nearly 30 percent to the urban market for fast-moving consumer goods (FMCG), ...

All activity should point directly at delivering business value for the short and long term. Ensure you have customer-focused goals based on acquisition, retention, cross-selling and upselling, making ...