Cloud contact center platform API management plays a critical role in maintaining all of these channels. Unlike traditional on-premises phone systems and hosted contact center solutions ...

We recently compiled a list of the 12 Best Artificial Intelligence Stocks Under $50 According to Analysts. In this article, ...

Google Cloud has expanded its partnership with Mercedes-Benz to enhance the customer experience by integrating AI technologies. This partnership utilizes Google ...

1 on CRN’s 2022 Solution Provider 500. The platform –which pulls in technology ... Zoom Video Communications unveiled its first homegrown cloud contact center offering coming off its abandoned ...

Zoom Video Communications is rolling out its first homegrown cloud contact center offering ... of business solutions, including Zoom Video, Zoom Phone, and live events platform OnZoom.

Slowly but surely, Amazon's AWS cloud computing unit has become a major player in the call/contact center space with its Amazon Connect cloud-based (and ...

cloud-based contact centre solution for Union Bank of Colombo PLC. The cloud-hosted platform offers a unified communication solution that integrates voice, video, unified messaging, VoIP ...

HCLTech expands capabilities in AI-driven contact center transformation NEW YORK & NOIDA, India--(BUSINESS WIRE)--HCLTech, a leading global technology company, today announced the expansion of its ...

Health tech company Innovaccer secured a $275 million series F funding round to invest in artificial intelligence with the ...