The company said it would never charge McCulloch more than $70 a month, so long as he kept the same internet plan and paid ...

And on Monday in Portland, Oregon customer Heather Gonsoir claimed that CenturyLink, “as part of its billing pattern and practice … systematically and intentionally overcharged tens of thousands of ...

Rayleen says she’s refused to pay the monthly CenturyLink bill since the outage began in July, but has yet to receive a “past due” notice in the mail, since she can’t check for any online.

“I did receive my bill from CenturyLink and called them about getting credit for the two weeks we had no service,” said East Side resident Cheryl Hanzlik. “They ended up giving me a $7 ...