Customer support features like live chat and phone ... to favor features that matter most to small businesses. The best CRM software had the best overall scores based on our methodology.

When it comes to customer service software, Zendesk is one of the largest and best known providers, and the software giant offers a comprehensive live chat solution. Olark is straightforward to ...

with additional call management and customer support capabilities targeted at improving communication with customers and clients. Pairing this software with the best VoIP desk phones for small ...

When analyzing the best free CRM software available, Forbes Advisor considered an array of factors, including features, customer support, ease of use, user experiences and integrations.

The best customer support software will have a customer database accessible to all relevant parties throughout an organization so that sales, marketing, and customer support can work together to ...