BT has been ordered to visit older customers’ homes to check ... such as after having a fall at home. They are usually worn around the neck or on the wrist and are connected to a landline ...

Yet despite all the visits Ann’s phone line was not fixed. Her home is in Sandhurst, Berkshire, not a remote area. Yet it was only when we asked BT to comment on Ann’s case after she contacted ...

BT has warned it'll visit the houses of people who are set to lose a vital service. BT and other telecoms companies have been told to test emergency alarms for the elderly after the digital ...