The displayed opening times are our general pattern. Please check the Cadw website for specific times and days, including closures. Gift shop open daily
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2024年12月31日
Great castle to visit. Decorated for Christmas. Good amount of information to read. Staff friendly and helpful. Great views from the highest points. Great location in the woods. Bonus cafe on site. S4112ODlisaj的完整评论
2024年12月5日
Welsh history nees to be preserved but the cost of admission was excessive considering what they had to offer. Staff were very helpful. Silverswan76的完整评论
2024年10月19日
What a pretty castle! I always wanted to come here and although there was scaffolding on the outside, it had a nice covering so it was unsightly to look at. Super pretty rooms and a quaint little caf… JessicainWales的完整评论
I had some awful experience in this castle last weekend. It seems someone called Kin3 had the same experience in May, but it didn't improve at all since May until now. I wonder why this lady with long curl hair (Lesley?) in the ticket desk still hasn't got any improvement in her manner and attitude? She needs some training, I can't believe this kind of people can work in such a beautiful castle. What a shame! We just wanted to have some tea in the tea room which said free entry, but she was unhappy we use the toilet in the castle courtyard and she thought we wanted to sneak into the castle without a ticket. She shouted to me and my daughter in public when we were just waiting for the toilet. If you don't believe people and think we wanted to go inside the castle without a ticket, why you allow people free entry to the tea room? If you have a tea room, why there is no toilet inside? If the toilet in courtyard is the only option, why you are unhappy customers use it? Such a beautiful castle inside the forest. Unfortunately there are some awful people working there.
答:
Just copy Kin3’s experience in May 2019 here. It’s the same experience to mine. 26 May 2019 Kin3 : Stopped here to have a look round the castle, eat a picnic and grab a coffee. We …
Just copy Kin3’s experience in May 2019 here. It’s the same experience to mine. 26 May 2019 Kin3 : Stopped here to have a look round the castle, eat a picnic and grab a coffee. We were a party of 10. 4 of us wanted to look round the castle, all 10 of us got tea room tickets to use the cafe and toilets. Lesley on the ticket desk proceeded to tell my party we weren't allowed to be in the courtyard while we waited for everyone to use the toilet, we wouldnt be allowed eat sandwiches on the benches and that we were 'going all over the place' when in fact we were just waiting for everyone to use the toilet before proceeding to go to the cafe as a group, while we were waiting two of our party had decided to check out the gift shop. Her attitude was so awful having stared at us since we had entered the courtyard and being asked to make way for paying customers to use the toilets despite there being no queue and half of us being paying customers we decided to leave because we felt so unwelcome. We didnt buy anything from the gift shop, didnt buy any coffees and asked for a full refund whilst relaying our feedback to which she rolled her eyes and smiled patronisingly stating "I'm just a smiley person". This was infuriating and she shrugged the whole situation off. I hope she receives some training in manners, courtesy and the castle takes on board that it should be a more open and welcoming place so that they receive more custom. Lesley lost the castle between £60-100 and will no doubt continue to do so if this is her attitude. Instead of chastising and making us feel awkward and uncomfortable she could have simply tried to upsell more tickets and create enthusiasm and excitement.
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